SHIPPING POLICY

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All orders will take approximately 3-5 working days (excluding weekends and public holidays) to be delivered.

INTERNATIONAL SHIPPING 

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Yes, we do offer international shipping! However, do bear in mind that there will be international shipping costs incurred. Simply select your country upon checkout and the international shipping charges will be calculated automatically by the weight of package/delivery destination. If your country isn't listed, simply drop us a message and we will have it sorted out.

International packages are shipped via Aramex International and typically arrive within 3-4 weeks, depending on your location as well as time of year.

Important Note: International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees incurred if any.

As per shipping regulations, we must mark all international packages as per its full value and cannot change it to zero value or as gifts to avoid customs duties or fees. 

For more information on international shipping, please feel free to contact us.
 

EXCHANGE RATE

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All our items are listed in Dollars and we charge your account in Dollars. The bank that issued your credit card will determine the exchange rate. 

For more information on international shipping, please feel free to contact us.
 

BACK ORDERS

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If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You may choose to receive a refund or wait for your selected item to be in stock again.
 

SHIPPING CONFIRMATION

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Once your order is dispatched, you will receive an email notification. If you have not received your confirmation after 15 minutes, do check your junk/spam folders and refresh the email page once more. If the problem persists, do drop us an email at info@hushcandle.com.  
 

LOSS IN TRANSIT

Unfortunately, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.

Things to look out for:

• Ensure your address provided is correct

• Check if your parcel has been placed at your door/gate

• Check with your nearest post office to see if your parcel is being held there
   

SHIPPING ADDRESS

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Please verify the shipping address and contact information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.

 

REFUND POLICY

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DAMAGED OR INCORRECT ITEMS 

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If you believe you have received a damaged or wrong item, please email info@hushcandle.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a credit refund instead.

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REFUND & EXCHANGED

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For any refund/ exchange request, we typically issue a credit refund that can be used to offset your next purchase with us. 

 

For exchanges, do ensure that the item returned to us is in its original condition and packaging. If you are not satisfied with your purchase, please contact us directly. We will access each refund request on a case by case basis and do our best to find a solution with you.